To track your order, simply input the tracking ID you received in your shipping confirmation email into the box above.
NOTICE: Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 1-2 weeks. Expect total door-to-door shipping times between 2 - 5 weeks depending on your location. Please allow an additional 1-2 weeks for processing.
If you need to reach us: service@uniquilling.com
FOR KITS THAT SHIP FROM CHINA
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's Hunan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 15-30 days.
Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.
USA: Between 12 - 20 days average
Canada: Between 15 - 30 days average
Europe: Between 15 - 30 days average
Australia: Between 15 - 30 days average
All Others: Between 20 - 60days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Individual items within an order may ship from different locations and may arrive on different dates.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
FOR KITS THAT SHIP FROM USA
Select items on our website ship from warehouse locations in the US. Please note that these items contain "Ships From US" in their titles.
Items that ship from the US are only available to US customers. We do not ship these items internationally. If you're from outside of the US and place an order for a "Ships From US" item, your item will come from China.
USA: Between 2 - 4 business days
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
PROCESSING TIMES
Order delivery times as mentioned above do not include order processing times.
KITS FROM CHINA
Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days.
Custom Kits: Processing time for custom kits is 5-10 business days.Processing times for custom kits is contingent on potential back-and-forth with the customer over edits.
KITS FROM US
Ships From US Kits: Please allow 2-4 business days of processing time.
Please note that processing times vary by time of year. During periods of high volume (eg the holiday season), order processing for stock designs may take up to 10 business days; Custom Kits may take up to 15 business days to process)
SHIPPING CARRIERS
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.