Shipping Information
Section 1-Shipping area & Shipping fee
| Shipping Destination: | Free Shipping | Standard Shipping | Urgent Express | |
|---|---|---|---|---|
| Continental U.S., Canada |
Orders Over $49 |
$7.99 |
$24.99 |
|
| Alaska, Hawaii, Military Addresses and U.S. Territories* |
Orders Over $49 |
$7.99 | not available | |
| Australia, New Zealand |
Orders Over $49 |
$7.99 | not available | |
| Europe & UK |
Orders Over $49 |
$7.99 | not available | |
| Other regions |
Orders Over $49 |
$7.99 | not available |
* THE U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.
Section 2-Shipping Time
Different products will be sent from different countries, which we will reflect on the product page. The delivery time will also be different, the specific reference time is as follows: (The following “days” are “business days”)| Region | Commitment processing time | Commitment delivery time |
|---|---|---|
| Continental U.S., Canada | 1-5 days | 3-18 days |
| Alaska, Hawaii, Military Addresses and U.S. Territories* | 1-5 days | 8-18 days |
| Australia, New Zealand | 1-5 days | 5-18 days |
| Europe & UK | 1-5 days | 10-20 days |
| Other regions | 1-5 days | 10-20 days |
Section 3-Shipping Methods
Uniquilling uses different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are: 4PX, Yun Express, FEDEX.
The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.
Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
Section 4-Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:
https://uniquilling.com/apps/track123
Section 5-My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Email: service@uniquilling.com
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@uniquilling.com. Please note that returns will need to be sent to the address we provided.
If your return is accepted, we’ll provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@uniquilling.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@uniquilling.com.
Peach Strips
$3.79
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